Order Cancellation Policy – Mustard.Shop

At Mustard.Shop, we understand that mistakes can happen and you may need to cancel your order. We offer a simple and transparent cancellation process to ensure a smooth shopping experience.

 

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1. Cancellation Timeframe

You may cancel your order within 24 hours of placing it.
After 24 hours, your order may already be processed or shipped, and cancellation may no longer be possible.

 

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2. How to Request a Cancellation

To cancel your order, please email us at:
📧 contact@mustard.shop

Please include the following information:

Your order number

The full name used on the order

The reason for cancellation (optional)

A team member will confirm whether your order can still be canceled and provide the next steps.

 

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3. Orders Already Shipped

If the order has already been shipped:

It cannot be cancelled.

You may still return the item once it arrives by following our Return & Refund Policy.

 

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4. Refunds for Cancelled Orders

If your cancellation request is approved:

A full refund will be issued to your original payment method.

Refunds are processed within  10  business days, depending on your bank or payment provider.

 

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5. Need Help?

If you have any questions about cancellations, returns, or order changes, please contact us at:
📧 contact@mustard.shop

Our customer support team is always here to assist you.

Business Legal Name:Mustard Shop LTD
Trade Name (T/A):Mustard.Shop
Company Registration Number:16117445

Address: 128 City Road, London EC1V 2NX, United Kingdom

Email : contact@mustard.shop
Phone : +443301222499

Customer Support : 9:00 Am To 5:00 Pm (Mon To Fri)