Terms of service

Terms of Service – Mustard.Shop

These Terms of Service (“Terms”) govern your access to and use of the website https://mustard.shop/ (“Website”) and the purchase of products (“Products”) offered by Mustard Shop LTD (“we,” “us,” “our”). By accessing our Website or placing an order, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. Company Information

Legal Business Name: Mustard Shop LTD
 Trade Name (T/A): Mustard.Shop
 Company Registration Number: 16117445
 Registered Address: 128 City Road, London EC1V 2NX, United Kingdom
 Email: contact@mustard.shop
 Phone: +44 330 122 2499
 Website Host Platform: Shopify
 Currency: British Pound Sterling (GBP £)

Mustard.Shop fully complies with UK e-commerce regulations, consumer rights laws, and Google Merchant Center requirements.

2. Eligibility to Use the Website

By using this Website, you confirm that:

You are at least 18 years old.

You agree to provide accurate and complete information when placing an order.

You are using the Website for lawful purposes only.

We reserve the right to refuse service to anyone who violates these Terms.

3. General Website Usage

You may not:

Use the Website for fraudulent or illegal activities.

Attempt to interfere with the Website’s performance or security.

Copy, modify, or distribute any Website content without written permission.

Violating these rules may result in suspension or termination of your access.

4. Product Information

We strive to display accurate product descriptions, images, prices, and availability. However:

Colours may vary due to screen differences.

Some products may be fulfilled from external suppliers.

Availability is subject to change without notice.

If an error occurs (e.g., pricing mistake), we reserve the right to correct it and cancel any affected orders.

5. Orders & Acceptance

When you place an order:

You will receive an order confirmation email immediately.

This email acknowledges your order but does not guarantee acceptance.

Your order is accepted once it has been dispatched.

We may refuse an order if:

The product is out of stock

Payment cannot be processed

Shipping to your address is restricted

Fraud or suspicious activity is detected

You will be notified if your order cannot be fulfilled.

6. Shipping & Delivery Policy

At Mustard.Shop, we aim to deliver your order quickly and transparently.
 All orders include free standard shipping within the United Kingdom.
 We do not deliver to P.O. boxes.

Total Delivery Time = Processing Time + Shipping Time

6.1 Order Cut-Off & Processing Times

Orders placed before 11:00 PM (Monday–Friday) are processed on the next business day.

Orders placed after 11:00 PM are processed the following business day.

Processing time is 1–2 business days    (Monday to Friday  ) after payment confirmation.

Order Transit Time

Delivery typically takes  2–7 business days  (Monday to Friday )after dispatch.

You will receive:

Order Confirmation Email immediately after checkout

Dispatch Confirmation + Tracking Information once the order is shipped

6.2 Shipping Times

Order Transit Time

Delivery typically takes  2–7 business days  (Monday to Friday )after dispatch.



Delivery estimates may vary based on:

  • Product availability

  • Supplier location

  • Courier performance

Estimated delivery windows are shown on product pages and at checkout.

6.3 Tracking & Delivery

Tracking details are sent within 24 hours of dispatch.

If you do not receive tracking within 6 business days, contact us at contact@mustard.shop.

Always check your spam/junk folder for confirmation emails.

6.4 Damaged or Lost Parcels

When receiving your delivery:

Inspect the package immediately.

If visibly damaged, refuse delivery.

If the product inside is damaged or defective, email us within 5 days with:

  • Clear photos of the damage

  • Packaging photos

  • Order number

We will arrange a replacement or refund quickly.

6.5 Shipping Cost

Free standard shipping on all orders

All prices include VAT

No hidden fees or additional charges

6.6 Delivery Delays

Delivery may be delayed due to:

Courier delays

Public holidays

Incorrect or incomplete address

Supplier delays

Weather disruptions

Bulk or heavy item shipping constraints

We will notify you promptly in case of unexpected delays.

7. Returns & Refunds Policy

We offer a transparent and customer-friendly returns process.

7.1 Return Eligibility

Returns are accepted for both defective and non-defective products.

Requirements for returns:

Product must be unused, undamaged, and in original packaging

Returns must be requested within 30 days of delivery

Return Method: By mail

Return Label: Free return label included

Restocking Fee: None

To start a return, email contact@mustard.shop with:

Order number

Reason for return

Photos (if applicable)

7.2 Exchanges

Exchanges can be offered for:

Defective items

Wrong items received

Certain eligible non-defective items

We ship replacement items after receiving the return.

7.3 Refunds

Refunds are issued to the original payment method

Processed within 10 business days after inspection

A confirmation email will be sent when the refund is completed

Please note:
 Processing times may vary depending on your bank or payment provider.

8. Cancellations & Address Changes

Orders may be cancelled within 24 hours of placement, provided they are not shipped.

Address changes can only be made before dispatch.

Once shipped, cancellations and address changes are not possible.

To request cancellation or changes, email:
 📧 contact@mustard.shop

9. Payment Policy

9.1 Accepted Payment Methods

We accept:

Visa

Mastercard

American Express

Diners Club

Discover

UnionPay

Maestro

PayPal

Apple Pay

Google Pay

Orders are processed only after full payment is received.

9.2 Prices & Taxes

All prices are displayed in GBP (£)

VAT is included in all prices

No additional fees will appear at checkout

9.3 Payment Security

We use secure, encrypted payment gateways.
 Mustard.Shop does not store complete payment card details.

9.4 Currency & Conversion Fees

If your card uses another currency, your bank may:

Apply conversion rates

Charge additional fees

These charges are not controlled by us.

9.5 Payment Issues

If your payment fails:

Verify your card details

Use another payment method

Contact us at contact@mustard.shop

10. Limitation of Liability

We are not responsible for:

Delays caused by third-party couriers

Losses caused by incorrect customer information

Misuse of products purchased

Unauthorized access to your account due to weak passwords

Our liability shall not exceed the cost of the purchased product.

11. Privacy & Data Protection

Your privacy is important to us.
 All personal information is processed according to our Privacy Policy and in compliance with UK GDPR laws.

We never share your data with third parties except:

Payment processors

Courier partners

Shopify hosting services

All partners follow strict data protection standards.

12. Intellectual Property Rights

All content on Mustard.Shop is the property of Mustard Shop LTD, including:

Logos

Images

Text

Product listings

Website layout

You may not reproduce or distribute any content without written permission.

13. Changes to These Terms

We reserve the right to modify these Terms at any time.
 Changes become effective immediately upon posting on this page.
 You are responsible for reviewing these Terms periodically.

14. Governing Law

These Terms are governed by the laws of:

🇬🇧 England & Wales

Any disputes will be handled under the jurisdiction of UK courts.

15. Contact Information

If you have questions about these Terms of Service:

📧 Email: contact@mustard.shop
 📍 Address: Mustard Shop LTD, 128 City Road, London EC1V 2NX, United Kingdom
 📞 Phone: +44 330 122 2499