Shipping policy
At Mustard.Shop, we aim to deliver your order as quickly and transparently as possible.
All orders include free standard shipping across the United Kingdom.
Please note: we do not deliver to P.O. boxes.
Total Delivery Time = Processing Time + Shipping Time
Order Cut-Off Time
All orders placed before 11:00 PM (Monday to Friday) will be processed starting the next business day. Orders placed after 11:00 PM will be processed on the following business day.
Delivery time estimates are based on recent order data and supplier information. Actual delivery times may vary depending on product availability, supplier location, and courier performance.
Processing Times
Orders are typically processed within 1–2 business days (Monday to Friday ) after payment confirmation.
You will receive an order confirmation email immediately after checkout.
Once processing is complete, a dispatch confirmation email with tracking details will be sent.
Order Transit Time
Delivery typically takes 2–7 business days (Monday to Friday )after dispatch.
Some products may take longer depending on supplier location or item type.
You can track your order using the tracking details provided once your parcel has shipped.
Shipping Cost
Free standard shipping applies to all orders — no minimum purchase required.
Tracking & Delivery
Tracking details are emailed to you within 24 hours of dispatch.
If you haven’t received your tracking details within 6 business days, please contact us at contact@mustard.shop.
If you cannot find your confirmation or tracking email, please check your spam/junk folder.
Damages & Issues
Please inspect your items immediately upon delivery.
Do not accept delivery if the parcel appears damaged.
If your item is damaged or defective, please email clear photos to contact@mustard.shop within 5 days of delivery. We’ll arrange a replacement or refund as quickly as possible.
Cancellations & Address Changes
Orders may be cancelled within 24 hours of placement, provided they have not yet shipped.
Once dispatched, cancellations or address changes cannot be made.
Please contact us immediately at contact@mustard.shop for assistance.
Unexpected Delays
Delivery times may be affected by factors beyond our control, such as:
Courier delays
Public holidays or weekends
Incorrect or incomplete address details
Supplier or customs delays
We will notify you promptly if a significant delay occurs.
Contact Information
If you have any questions about shipping, cancellations, or delivery issues, please contact our customer support team:
📧 contact@mustard.shop
Business Legal Name:Mustard Shop LTD
Trade Name (T/A):Mustard.Shop
Company Registration Number:16117445
Address: 128 City Road, London EC1V 2NX, United Kingdom
Email : contact@mustard.shop
Phone : +443301222499
Customer Support : 9:00 Am To 5:00 Pm (Mon To Fri)