Billing Terms and Conditions

Welcome to Mustard! This Payment Policy explains how payments are handled when you make a purchase from our online store.

Store Name: Mustard
Email: contact@mustard.shop
Currency: GBP (£)

1. Accepted Payment Methods:

We accept the following payment methods: Visa, Mastercard, American Express, Diners Club, Discover, UnionPay, Maestro, PayPal, Apple Pay, and Google Pay.

All payments must be made in full at the time of purchase. Orders will not be processed or shipped until payment has been successfully received.

2. Prices and Taxes

All prices displayed on our website are in British Pounds (GBP).
No additional taxes will be charged at checkout — all applicable taxes are already included in the product prices.

3. Payment Security

We use trusted and encrypted payment gateways to ensure your financial and personal information remains secure. Mustard does not store or have access to your full payment details.

4. Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email. If you do not receive it within a few hours, please check your spam/junk folder or contact us at contact@mustard.shop.

5. Payment Issues

If your payment is declined or you encounter any issue during checkout, please verify your payment details or try a different payment method. For assistance, contact our support team at contact@mustard.shop.

6. Currency and Conversion

All transactions are processed in GBP (£). If your payment card uses a different currency, your card issuer may apply conversion rates or fees. Please check with your bank or payment provider for more details.

7. Refunds and Cancellations

If your order is cancelled or refunded, the payment will be returned to your original payment method. Refunds typically take 10 business days to appear, depending on your bank or payment provider