Order Cancellation Policy – Mustard.Shop

At Mustard.Shop, we understand that mistakes can happen and you may need to cancel your order. We offer a simple and transparent cancellation process to ensure a smooth shopping experience.

 

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1. Cancellation Timeframe

You may cancel your order within 24 hoursof placing it.
After 24 hours, your order may already be processed or shipped, and cancellation may no longer be possible.

 

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2. How to Request a Cancellation

To cancel your order, please email us at:
📧contact@mustard.shop

Please include the following information:

Your order number

The full nameused on the order

The reason for cancellation(optional)

A team member will confirm whether your order can still be canceled and provide the next steps.

 

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3. Orders Already Shipped

If the order has already been shipped:

It cannot be cancelled.

You may still return the item once it arrives by following our Return & Refund Policy.

 

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4. Refunds for Cancelled Orders

If your cancellation request is approved:

A full refund will be issued to your original payment method.

Refunds are processed within  10  business days, depending on your bank or payment provider.

 

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5. Need Help?

If you have any questions about cancellations, returns, or order changes, please contact us at:
📧contact@mustard.shop

Our customer support team is always here to assist you.

Business Legal Name: EC ECOMMERCE LTD
Trade Name (T/A):Mustard.Shop
Company Registration Number:16117445

Address: 128 City Road, London EC1V 2NX, United Kingdom

Email : contact@mustard.shop
Phone : +443301222499

Customer Support : 9:00 Am To 5:00 Pm (Mon To Fri)